At [Your Grocery Store], we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer the following return policy:

1. Eligibility for Returns

   • Items must be returned within 14 days of the purchase date.
   • To be eligible for a return, items must be unused, in the original packaging, and in the same condition that you received them.
   • Perishable goods (such as food), personal care items, and opened products are not eligible for return.

2. Return Process

   • To initiate a return, please contact our customer service team at [Contact Information] with your order number and reason for return.
   • Our customer service team will provide you with a return authorization and instructions on how to send your item(s) back to us.
   • You are responsible for the cost of return shipping, unless the item is defective or the return is due to our error.

3. Refunds

   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

   • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [Contact Information].

5. Non-Returnable Items

   • Several types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers, or magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

6. Gifts

   • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
   • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

7. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact us immediately at [Contact = 9045263545]. We will arrange for a replacement or refund as quickly as possible.

For any questions or concerns regarding our return policy, please contact our customer service team at [Contact = 9045263545]. Your satisfaction is our priority, and we are here to assist you with any issues or concerns.